Privacy Policy

Effective Date: 22 Mar, 2024
Business Name: DevPumas
Contact Email: contact@devpumas.com

DevPumas respects your privacy. This Privacy Policy explains how we collect, use, store, and protect personal information when you use our website, services, applications, and WhatsApp-based communication solutions.

By using our services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Business Information

• Business name
• Contact person name
• Email address
• Phone number
• Website URL
• Business address
• Service requirements

Customer Communication Information

When our WhatsApp automation or chatbot services are used, we may process:

• Customer names

• Phone numbers

• WhatsApp messages

• Appointment or booking details

• Inquiry details

• Support requests

• Lead information

• Conversation history required to provide the service

Technical Information

We may collect technical information such as:

• IP address

• Browser type

• Device information

• Website usage data

• System logs

• API request logs

• Error logs

2. How We Use Information

We use collected information to:

• Provide and manage our services

• Build and operate WhatsApp automation workflows

• Respond to inquiries and support requests

• Process leads, appointments, and customer messages

• Improve service quality and system performance

• Communicate with clients

• Maintain security and prevent misuse

• Comply with legal and platform requirements

3. WhatsApp Business API and Meta

Our services may use WhatsApp Business API, Meta platforms, and related tools to send, receive, and process messages.

Messages and related data may be processed through Meta’s systems as part of WhatsApp Business API functionality. Your use of WhatsApp-based services may also be subject to Meta’s and WhatsApp’s privacy policies and terms.

We only use WhatsApp communication data to provide the requested business automation, support, and messaging services.

4. Sharing of Information

We do not sell personal information.

We may share information only when necessary with:

• Hosting providers

• Cloud service providers

• Messaging platforms such as Meta/WhatsApp

• AI service providers

• Analytics or monitoring tools

• Payment processors

• Contractors or team members working on service delivery

• Legal authorities when required by law

All sharing is limited to what is necessary to provide, maintain, or improve our services.

5. Data Storage and Security

We take reasonable technical and organizational measures to protect personal information from unauthorized access, misuse, loss, or disclosure.

However, no online service, server, or transmission method is completely secure. We cannot guarantee absolute security.

6. Data Retention

We keep personal information only for as long as necessary to:

• Provide our services

• Maintain business records

• Resolve disputes

• Meet legal, tax, accounting, or compliance obligations

• Improve and secure our systems

When information is no longer required, we may delete, anonymize, or securely archive it.

7. Your Rights

Depending on your location and applicable laws, you may have the right to:

• Request access to your personal information

• Request correction of inaccurate information

• Request deletion of your information

• Object to certain processing

• Withdraw consent where processing is based on consent

To make a request, contact us at: [Business Email]

8. Cookies and Tracking

Our website may use cookies or similar technologies to improve user experience, analyze traffic, and understand how visitors use our website.

You may disable cookies through your browser settings, but some parts of the website may not work properly.

9. Children’s Privacy

Our services are intended for businesses and are not directed to children under the age of 13. We do not knowingly collect personal information from children.

10. International Data Processing

Your information may be processed and stored in countries other than your own, depending on the tools, hosting providers, and platforms used to deliver our services.

By using our services, you understand that your information may be transferred and processed internationally.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date.

Continued use of our services after changes means you accept the updated Privacy Policy.

12. Contact Us

For questions about this Privacy Policy or your personal information, please contact us:

DevPumas